Shipping Policy

Important Information:

  • Order cut-off time: 12:00 noon
  • Order processing: 1-2 working days (Monday - Friday)
  • Order shipping: 4-7 working days (Monday - Friday)
  • Free shipping for every order

Shipping Costs

We do not charge you any shipping fees, regardless of your order value.

Ordering Process

Once you have placed your order, you will receive a confirmation email. This means we have started processing your order. Usually, it takes 1-2 working days (Monday - Friday) to prepare your order for shipping. Once we send your package, you will receive the tracking link in your inbox and can keep a close watch on it. Afterwards, you can expect another 4-7 working days (Monday - Friday) for shipping.

Cancellations

If you wish to cancel an order, please write to us as soon as possible at info@luxehausoutlet.com. Once your order is being processed, cancellation is unfortunately no longer possible.

Delayed Packages

It is possible, though unusual, that your package experiences some delay (especially during peak shopping times). We are sorry for this, but please be patient and allow us a little more time. We ask you to check your tracking link regularly to learn the current status of your package.

If you still have questions or the maximum delivery time has been exceeded, please contact us at info@luxehausoutlet.com.

Wrong or Damaged Items

Have you received a wrong or damaged item? We are very sorry for the inconvenience – but don’t worry, we will make sure you receive the correct item as soon as possible. Please first take a photo of the problem and send it to us by email so that we can find a solution.

Business Information

Luxehaus outlet is brought to you by Van Helden Goudkuyl vof, registered in the Netherlands.

Company Number: 96358164
D-U-N-S Number: 473346284

Address:
Willemsbos 209
Hoofddorp 2134 EJ

Customer Service Contact:

Business Hours:
Monday to Friday from 9:00 to 18:00